Responsible for managing customer interactions, addressing complaints, and enhancing
customer satisfaction.
oversee social media presence and assist in various marketing activities to promote our brand and engage our audience.
Customer Relations:
- Handle customer inquiries and complaints.
- Respond promptly and professionally to customer issues.
- Identify and escalate unresolved issues to the appropriate
departments.
Social Media Management:
- Manage engaging content across our social media platforms.
- Monitor social media channels for customer feedback and inquiries.
- Stay updated on social media trends and best practices.
- Assist in the creation of marketing materials, including newsletters,
blog posts, and advertisements.
- Conduct market research to identify customer needs and preferences.
- Help organize and participate in promotional activities.
Bachelor degree in relative disciplineProven work experience in similar roleCustomer service experience a plus Excellent interpersonal and communication skillsBasic computer knowledge