About Concentrix*

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries , +500 Sites.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter future.

Job Description:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features

Experience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBSc in Information Technology or relevant diplomaMinimum of high school diploma with 6 months of experience in a customer service role.English level B2Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.Ability to fluently communicate in the required language of support, both written and verbally.Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.Basic computer navigation skills and PC KnowledgeAbility to work as a team member, as well as independently.Dependable with proficient attention to detailDemonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.Able to rotate shifts, as needed.Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.A strong understanding of financial concepts and principles (a plus).