- Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
- Handle all customers inquiries received timely and professionally.
- Understanding customers' needs and identifying their problems.
- Handle all the contract preparation process.
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Manage all the after-sales service with the clients.
- Prepare all the reports and documentation regarding the clients.
- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
- To resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
- Update client’s account data on the company database to follow up payment status, review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
- Handle all the contract preparation process.
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Manage all the after-sales service with the clients.
- Prepare all the reports and documentation regarding the clients.
Bachelor's degreeProven working experience as Customer Service Specialist not less than 3 years, Real estate experience is MUST.Excellent Communication, Presentation, and problem-solving skills.Excellent user of Excel, and MS OfficeExcellent English level.Presentable.Customer orientation and ability to adapt/respond to different types of characters.