- Deal with clients’ queries promptly and professionally and in reference to Maalem policies and procedures
- Meets face-to-face with customers regarding requests or complaints and issues resolution.
- Handle customer complaints and requests in a timely manner.
- Prearranges customer site visits in coordination with engineering department.
- Follows-up on customer requests for unit cancellation and tries to retain them.
- Follows up on contracts and ensures that customers receive their contracts.
- Handles customer documentations like (Modifications request, cancellation requests etc. …)
- Prepares and updates daily productivity report.
- Escalates customer issues and complaints to the head of department within 24 hrs.; using proper documents to address the issue.
- Follows and adheres to company policies and procedures.
- Follows-up up on customer unit completion schedule and coordinates with Engineering Department on actual verses projected.
- Keeping up regular contact with clients and look for opportunities to deliver added value to client relationships.
- To handle specific cases assigned by head of the department.
- Supports client relations executive on specific cases throughout head of the department
- Collecting accurate data information, including payments, on the customer to create the customer master data.
- Providing construction status to clients (for their units and for the project) according to technical team feedback.
- Coordinate with finance & legal department on clients’ payment dues, outstanding, collections & legal actions.
Males OnlyPervious Experience in Real Estate Field is must Especially in "New Cairo Projects ".Working hours from 10 am to 6 pm , 6 Working daysGood Apperance.Flexaible and Quick personHard WorkerStrong sales, negotiation and communication skills