Identify and fix production defects
Implement and monitor quality assurance actions
Analyze statistical data
Ensure user expectations during testing
Create QA policies and procedures
Investigate customer complaints and issues
Improve quality performance and provide training tips
Call Center experience.GSM (Mobile) experience (6 Min to 1 year). Experience in the telecom industry (Accounts) is a mustQuality Analyst experience (1 year minimum).Strong computer skills and QA application knowledge.