- Maintain, monitor and troubleshoot physical and virtual server infrastructure
- Maintain, monitor and troubleshoot Windows/Linux server environment
- Maintain, monitor and troubleshoot network based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS
- Maintain, monitor, and troubleshoot messaging and meeting systems
- Configure, maintain, monitor, and troubleshoot document imaging solution
- Configure, maintain, monitor, and troubleshoot windows software deployments
- Monitor and troubleshoot access system
- Provide and maintain documentation of backup processes and retention periods
- Provide Tier 3 support for customers and technical staff
- Provide and test backup and disaster recovery processes and procedures
- Develop and provide training and technical documentation for IT staff members
- Work with vendors in the research, development and implementation of server technologies
- Prepare and maintain written documentation of server and application environments
- Work with Partners in the process of troubleshooting escalated incidents
- Work with Senior Systems Administrator implementing new server technologies
- Work with Senior Systems Administrator implementing new computer technologies
- Participate in appropriate in-service and workshop programs and attend any required meetings
- Ensure security through access controls, backups, Admin KIT and firewalls
Proven experience as a System Administrator, Network Administrator or similar roleExperience with databases, networks (LAN, WAN) and patch managementKnowledge of system security (e.g. intrusion detection systems) and data backup/recoveryAbility to create scripts in Python, Perl or other languageFamiliarity with various operating systems and platformsResourcefulness and problem-solving aptitudegood communication skillsBSc/Ba in Information Technology, Computer Science or a related discipline