- Supervise daily operations of the entertainment venue, including opening and closing procedures, facility maintenance, and staff scheduling.
- Ensure exceptional customer service by training and coaching staff to deliver a high level of professionalism, friendliness, and efficiency.
- Monitor and maintain safety and security protocols, including emergency procedures, crowd control, and compliance with health and safety regulations.
- Handle and resolve customer complaints and inquiries promptly and effectively, striving to exceed customer expectations.
- Collaborate with various departments, such as events planning, marketing, and maintenance, to ensure seamless coordination of activities and events.
- Conduct regular inspections of the venue to ensure cleanliness, organization, and compliance with company standards.
- Manage inventory and supplies, including ordering and restocking as needed.
- Prepare and analyze reports to the Operations Managers on key performance indicators, such as attendance, revenue, and customer feedback, and provide recommendations for improvement.
- Stay updated on industry trends, competitor activities, and customer preferences to identify opportunities for innovation and business growth.
1 - 3 years of experience in a similar role within the entertainment or hospitality industry.Strong leadership abilities with a proven track record of effectively managing a diverse team.Excellent communication and interpersonal skills, with the ability to interact professionally with customers, staff, and stakeholders.Exceptional problem-solving and decision-making skills, with the ability to handle challenging situations calmly and efficiently.Knowledge of health and safety regulations and experience implementing and enforcing safety protocols.Flexibility to work evenings, weekends, and holidays as required.