-We are looking for a knowledgeable candidate to give solid advice in different fields. You will be responsible for analyzing a situation and providing a fresh perspective.
- Reply to cases and questions sent by the consumers/users in a clear and constructive way.
- Filtering the received cases and distributing them based on the specialty.
- Building a database of questions and their relative answers.
-Collaborate with cross-functional teams to address complex or escalated customer issues.
-Conduct customer satisfaction surveys to ensure that our clients have received exceptional service
-Educational background in psychology, sociology, or social work.- Excellent problem-solving skills.- Articulate and masters the art of delivering information in a simple and consistent form.- Excellent in Arabic, English, and French (written).-Provide advice or suggestions for improvement according to objectives.- master the skill of finding the right research for the most frequent questions.