- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Proven experience as a General Manager or similar executive role with a travel agency.Experience in inbound and outbound traffic.Knowledge of business processes and functions Excellent communication skills and full command of at least one foreign language.Outstanding organizational and leadership skillsProblem-solving aptitudeBSc/BA in Business or relevant field; MSc/MA is a plus