System Administration and Coordination:

• Oversee and execute on-going maintenance and improvement projects.
• Brief departments heads and data “owners” on data and system corrections.
• Coordinate across Business Administration and system users the creation of new reports, dashboards, analytical tools.
• Manage Change Management requests, approval and tracking process.
• Manage and track the status of all system changes, tests, and upgrades tasks.
• Advise on communications to the organization about system upgrades or functionality.
• Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated.

User Support and Experience:

• Research and survey end user needs.
• Organize training and promote the use and education of ERP across the organization.
• In coordination with core business units, lead the design and development of documentation and end user quick guides as needed.
• Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools.
• Review Help Tickets, complaints, and recommendations from end users.

External Vendors and Parties:

• Serve as the lead point of contact with the ERP vendor.
• Manage workplans and annual budgeting for third-party engagement.
• Manage support requests with the ERP vendor and related ERP support vendors.
• In all duties, demonstrate an understanding of and demonstrated commitment to upholding.