- Collaborate with users to gather and analyse business requirements, identify opportunities for process improvement, and translate requirements into technical solutions.
- Design, configure, customise, and implement Dynamics 365 CE solutions to meet client needs, including but not limited to entity customisation, workflow automation, and integration with other systems.
- Develop and maintain technical documentation, including functional specifications, solution design documents, and test plans.
- Provide technical leadership and guidance to project teams, including developers, analysts, and stakeholders, throughout the project life cycle.
- Conduct user training sessions and provide ongoing support to ensure successful adoption of Dynamics 365 CE solutions.
- Stay current with industry trends, best practices, and new features of Dynamics 365 CE, and make recommendations for system enhancements and optimisations.
Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.Minimum of 5 years of hands-on experience with Microsoft Dynamics 365 Customer Engagement (CRM), including configuration, customization, and implementation.Strong understanding of Dynamics 365 CE modules, including Sales, Marketing, Customer Service, and Field Service.Proficiency in customization and development using Power Platform tools, including Power Apps, Power Automate, and Power BI.Experience with web technologies such as JavaScript, HTML, CSS, and RESTful APIs.Excellent communication, interpersonal, and problem-solving skills.Ability to work independently and as part of a team in a fast-paced environment.Microsoft certifications in Dynamics 365 CE are preferred.