• Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and managing room inventory
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Respond to guest inquiries and resolve any issues and complaints in a timely, friendly, and efficient manner
• Support and assist front desk team members in handling guest inquiries and requests
• Trains, supervises, schedules and assists in evaluating staff

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Meaningful Benefits for Your Career & Well-being

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams. Some of our current benefits for eligible team members include:

• Best in class PTO
• Health & Welfare Benefit Plans
• GoHilton Travel Discount Program
• Retirement Savings Program
• Employee Stock Purchase Plan
• Employee Assistance & Educational Assistance Programs
• Lead@Hilton, our holistic Leadership Development framework that focuses on developing Team Members at every step of their career
• Paid Parental Leave, Adoption Assistance & More!