- Ensure end users tickets are managed is timely and accurate on a daily basis.
- Align with our company standards.
- Contribute to improving customer support by actively responding to queries and handling complaints.
- Establish best practices through the entire technical support process.
- Follow up with end users to identify areas of improvement.
Bachelor's degree in computer science/ communication engineering Hands on experience with help desk and remote-control softwareCustomer-service oriented with a problem-solving attitude.Excellent written and verbal communications skills