- Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies.
- Executes repair work diligently and in line with promised deliverables and within standard operating procedures.
- Ensures that Mobile troubleshooting guidelines are observed
- Operates with QMS, EMS, OHAS Req. and ESD Req. standards
- Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
- Ensures that data and other information is dealt with accurately and in line with standard practice
- Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
- Strives to maintain customer satisfaction and to generate repeat work
Technical and theoretical know-how on GSMTechnical and theoretical know-how on ESDTechnical know-how on trouble-shootingUnderstanding quality of repair and its impact on revenues and profit Communication SkillsPresentation SkillsLeadership SkillsTime Management