The customer success officer is the consultant for the end users to guide them in each step of their insurance journey and assure that they receive a unique service from one stop shop.
- Own and manage customer relationships and ensure delivery of great service to clients.
- Promote the retention and loyalty of end users.
- Explain the contract benefits to the customers.
- Respond promptly to the customer inquiries.
- Assure that every customer is satisfied and handle all the complaints and inquiries.
- Manage the process between the customers and insurance companies.
- Review the medical claims and approvals.
- Debating in the rejected cases either from the medical aspect or insurance aspect.
Bachelor’s degree preferred Medical Background (pharmacist is a must).2-3 Years experience in Same Field.Previous experience in a well-known pharmacy chains.Very good written and spoken English.Flexible in working hours.Insurance background.Free from the governmental assignment.Experience in pharmacies and dispensing insurance claims.Customer service oriented.Communication and Negotiation skills.