- Provides accurate, efficient and quality services that exceeds customers’ expectations
- Adheres to escalation procedures of handling customer complaints at all times
- Maintains a high degree of responsibility towards customer confidentiality
- Handles warranty and out of warranty customers through informing them with their rights and duties
- Performs other related duties
- Impacts on the revenue and profits of the company and customer satisfaction
Know-how on how to deal with internal & external customersSales skillsAwareness of front-end business cycleUnderstanding Customer Satisfaction and its impact on BusinessUnderstanding strategic relations with suppliersTeam workFlexibility