- Perform help desk support for daily activities by ensuring timely and professional technical support for laptops, core applications, and related peripherals.
- Document, track, report and prioritize requests according to established procedures.
- Provide technical troubleshooting, identify request type, diagnose and provide solutions, or escalate complex issues to the appropriate team as required.
- Available to move between companies (rarely).
- Experience in the Ticketing system.
- Solve and support any problem related to printers.
-Bachelor’s degree in computer science, information technology, or a similar field.- 2-4 years of working experience in the same field.- CNNA, MCSA Certificate is a must- Advanced knowledge of computer hardware systems and computer software systems.- Ability to troubleshoot complex hardware and software issues.- Excellent communication and analytical skills.-Giza or October resident is a must.