About Lubo bianco:
Lubo bianco is a Egyptian fashion e-commerce startup. Born in the heart of Egypt, we offer high-quality and stylish bags, clothing, and shoes at affordable prices. We distinguish ourselves through:
- High-quality materials: Bold leather and luxurious fabrics for a premium look and feel.
- Modern designs: Innovative and trend-setting styles to suit all tastes.
- Precise craftsmanship: Meticulous attention to detail for superior durability.
- Affordable prices: Accessible fashion for everyone.
Are you passionate about fashion and providing exceptional customer service?
If so, we are looking for a motivated and detail-oriented E-commerce Customer Support Specialist to join our growing team.
Responsibilities:
- Respond to customer inquiries promptly and professionally across various channels (phone, email, chat).
- Troubleshoot customer order issues, including order tracking, returns, and refunds.
- Provide accurate and up-to-date information about our products and services.
- Proactively identify and resolve customer concerns, ensuring a positive and memorable experience.
- Contribute to maintaining a comprehensive knowledge base and FAQs to enhance self-service options for customers.
- Assist with maintaining accurate customer information within Shopify.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work for a dynamic and growing startup in the fashion industry.
- Be part of a passionate and supportive team.
- Make a real difference in shaping the customer experience at Lubo bianco.
Minimum of 2 years of experience in e-commerce customer service.Strong understanding of the Shopify platform and order management system.Excellent written and verbal communication skills in English and Arabic.Ability to multi-task effectively and prioritize competing demands.Proactive problem-solving skills and a strong commitment to customer satisfaction.Positive attitude, with a passion for fashion and the ability to build rapport with customers.