Company Description Shezlong is the first Arab online psychotherapy platform, offering over 180 psychiatrists and psychologists to choose from, who are carefully selected. We provide mental health services to people residing in Egypt and abroad, and our therapists speak different languages including Arabic, English, Deutch, French, Spanish, Dutch, Turkish, Italian, Armenian as well as sign language. We also have a matching tool that matches clients with appropriate therapists. We highly value our clients’ privacy and confidentiality, and engage in spreading mental health awareness and fighting the mental health stigma. This is a full-time hybrid role located in Qesm El Sheikh Zaid, with flexibility for some remote work. Role Description The Customer Relationship Management Specialist will be responsible for managing customer relationships and identifying areas for improvement. This is a full-time hybrid role located in El Sheikh Zaid, with flexibility for some remote work. Day-to-day tasks may include managing customer interactions, identifying customer needs, developing and improving processes related to customer satisfaction, and collaborating with other departments to ensure customer success. Qualifications Communication skillsSales skillsCustomer Relationship Management (CRM) skillsProject Management skillsAnalytical skillsAbility to work in a team and independentlyGraduateExperience in a customer service or relationship management role is a mustStrong interpersonal skills and the ability to build and maintain relationships with clientsFluent in both English and Arabiclink to applyhttps://web.shezlong.com/jobs/customer-support-specialist/