- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Telesales Representative● Proven experience as telesales representative or other sales/customer service role● Proven track record of successfully meeting sales quota preferably over the phone● Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems● Ability to learn about products and services and describe/explain them to prospects● good knowledge of English● Excellent communication and interpersonal skills● Cool-tempered and able to handle rejection● Outstanding negotiation skills with the ability to resolve issues and address complaints● High school diploma; BSc/BA will be a plus