Jobs / Customer Service Jobs / Customer Service Supervisor is Needed

Customer Service Supervisor is Needed

أوردر جرين - Egypt - Cairo
أوردر جرين
Employment: Full Time
Education: Bachelors Degree

  • Guide and direct customer service team towards achieving operational goals.

  • Ensure that the customer service team has excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.

  • Ensure that customer complaint is resolved in a professional manner.

  • Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.

  • Hire and train customer service staff to deliver high-class customer service.

  • Determine work procedures, work schedules, and workflow for customer service staff.

  • Perform annual reviews, appraisals and performance management reviews for the customer service staff.

  • Ensure that the customer calls are handled and answered in a timely and accurate fashion.

  • Develop standard procedures and policies for improving the service provided to customers.

  • Conduct meetings with Managers to discuss process improvements and issues.

  • Maintain in-depth working knowledge of the company's brands, systems, and processes.

  • Monitor business and process metrics to measure and manage customer service effectiveness.

  • Educate customers about the organization's products or services.

  • Maintain communication with customers via emails, phone calls, emails, etc.

  • Prepare documentation and reports on routine customer correspondence for future reference purpose.


Post date: 17 January 2020
Publisher: Tanqeeb.com
Apply Now
Post date: 17 January 2020
Publisher: Tanqeeb.com
Apply Now