The Property

As a beacon of personalised hospitality infused with Moroccan heritage, the first Conrad in Morocco is seeking a luxury General Manager to lead the Conrad Rabat Arzana. Featuring 120 effortlessly stylish rooms and suites rooms including a royal suite, Conrad Rabat Arzana offers spectacular ocean views from its elevated waterfront location, overlooking a tranquil lagoon and beach. The hotel also offers four unique restaurants and bars, a fully appointed spa and salon as well as a large space for events comprised of a grand ballroom and four meeting rooms. 

Set above the scenic coastline, the resort provides an exceptional location for our guests to immerse themselves in the natural beauty of the Atlantic Coast, surrounded by lush green gardens, ocean views, and scenic walks. Indulge in luxury design and breathtaking views in our rooms and suites, enjoy delicious meals at one of our four on-site restaurants, unwind at the Conrad Spa, and discover the historical sites and picturesque beaches near the resort. 
This General Manager position will be responsible for managing the Hotel, the Hotel Management team and deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations. As a first Conrad in country, you and your team, will build the reputation and activation of this unforgettable brand.  

The Role

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.  

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• As first Conrad in country, you and your team, will continue to build the reputation and activation of Hilton.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel, owner and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current experience as a luxury General Manager.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Highly experienced luxury General Manager within a modern luxury environment
• Tier one City experience and multi market experience
• Deep understanding of commercial environment
• Deliver innovative commercial opportunities with experience in increasing profitability
• Meticulous attention will be crucial.
• Entrepreneurial combined with pragmatism
• Capability to assume responsibility and confidently lead hotel owners
• Strong operational knowledge from a people/leadership perspective - the GM needs to be \"present\" and lead from the front
• Exceptional people leadership and retention of talent - bring a team together on a journey and instilling the Hilton culture and values
• Passion for networking, being highly visible to foster networks and relationships  
• Experience of delivering exceptional guest exp and driving SALT scores
• Outstanding communication abilities and a commanding presence
• Robust business insight, demonstrating proficiency in enhancing profitability, overseeing budgets, formulating revenue proposals, and forecasting outcomes within a property of comparable size
• In-depth knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Fluency in French is mandatory

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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