Company Description

Jadarat is a leading workforce solutions provider and a member of HR International Business Group, with over a decade of regional experience. We specialize in recruitment, outsourcing, and payroll management, delivering tailored workforce solutions that help businesses attract talent, optimize operations, and achieve sustainable growth through quality, efficiency, and trusted partnerships.

A healthcare services company is looking for a motivated and customer-focused Medical Customer Support (MCS) Officer to join its team at Sohag branch.

If you have a medical background, strong communication skills, and a passion for delivering excellent customer service in the healthcare sector, we'd love to hear from you!

Responsibilities

• Respond to customer inquiries and provide accurate, clear, and timely information.
• Handle customer complaints and service-related issues, ensuring effective resolution.
• Deliver high-quality customer support and maintain high levels of customer satisfaction.
• Communicate with customers empathetically and professionally, addressing their needs and concerns.
• Maintain up-to-date knowledge of the company's services, products, and internal policies.
• Collect customer feedback, conduct satisfaction surveys, and prepare periodic reports.
• Analyze customer experiences and identify opportunities to improve service quality.
• Contribute to customer satisfaction, retention, and loyalty.
• Promote the company's healthcare services professionally to potential customers.
• Manage time effectively and maintain positive, constructive customer relationships.

Qualifications

• Medical or healthcare-related educational background.
• 1–3 years of relevant experience in medical services or healthcare operations.
• Experience using medical systems.
• Previous experience in Medical Assistance, TPA, or healthcare services is preferred.
• Good command of Microsoft Office.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work under pressure, take ownership, and handle customer concerns professionally.

If the Job Ad is not receiving any more applicants, Interested Candidates should send their resumes to ( [Click to show email] ) mentioning " Medical Customer Support (MCS) Officer "