Company Description Crowe Hegazy (Dr A. M. Hegazy & Co.) is a leading national audit, tax, advisory, and risk firm in Egypt, combining global reach with local expertise. As an independent member of Crowe Global, the eighth largest accounting network worldwide, the firm provides clients with access to international standards and best practices. Its professionals are committed to delivering excellence through specialist advice, informed decision-making, and long-term value. With broad technical expertise and deep market knowledge, Crowe Hegazy offers pragmatic, insight-driven support to a wide range of organizations and individuals. Strong client relationships and consistent service quality are central to how the firm operates.

Role Description This full-time Front Desk Officer role is an on-site position based in Giza. The Front Desk Officer will serve as the first point of contact for visitors and callers, greeting guests, answering and directing phone calls, and managing reception inquiries in a professional manner. Responsibilities include handling incoming and outgoing correspondence, scheduling and coordinating appointments, and maintaining an organized reception area. The role also involves supporting office administration tasks such as managing office supplies, operating basic office equipment, and coordinating with internal teams to ensure smooth daily operations. The Front Desk Officer will contribute to a positive client experience by providing courteous assistance and clear information.

Qualifications

• Candidates should possess strong interpersonal skills and the ability to communicate clearly and professionally with clients, visitors, and team members.
• Candidates should possess experience with receptionist duties, including greeting visitors, managing calls, and handling inquiries at the front desk.
• Candidates should possess customer service skills to ensure a welcoming environment and effective resolution of client or visitor needs.
• Candidates should possess familiarity with office equipment and office administration tasks, such as managing supplies, basic record keeping, and coordination of daily office activities.
• Candidates should ideally have prior experience in a front desk, administrative, or customer-facing role within a professional services or corporate environment.
• Candidates should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• Candidates should have proficiency in basic computer applications (such as email, word processing, and spreadsheets); knowledge of English and Arabic is beneficial.
• Candidates should typically hold a diploma or bachelor’s degree in business administration, office management, or a related field, or possess equivalent practical experience.