Job Objective: Answering customer calls and inquiries via phone, as well as managing and following up on incoming messages and comments on social media platforms (Facebook, Instagram, WhatsApp), providing price details and offers, and following up on purchase and maintenance order bookings. Main Duties and Responsibilities: Receiving phone calls and responding to customer messages and comments on social media platforms (Facebook, Instagram, WhatsApp) in a professional and prompt manner. Providing accurate information to customers regarding prices of phones, accessories, available offers, and maintenance services. Receiving and confirming online and phone purchase orders, directing them to the appropriate branch or delivery department. Following up on customer inquiries regarding the status of maintenance devices and coordinating with branches to provide updates. Handling customer complaints and inquiries flexibly and effectively, working to resolve or escalate them to the appropriate department. Recording and updating call and message data on the Customer Relationship Management system (CRM System). Requirements and Conditions: Educational Qualification: Suitable higher qualification. Experience: Previous experience from 6 months to 2 years in call center or social media customer service (preferably in mobile phones or electronics). Writing and Communication: Proficiency in Arabic writing and expression without spelling errors, with clear pronunciation and tact in phone communication. Technological Skills: Proficiency in handling social media platforms and messaging apps, with the ability to use computers and enter data quickly. Personal Skills: Patience, ability to handle upset customers, and team spirit. Benefits and Incentives: Basic salary + monthly performance-based incentives and bonuses (KPIs). Comfortable and motivating work environment. Real opportunities for promotion and career growth within the company.

Additional Details

• Number of vacancies: 3
• Shift system: Morning only
• Benefits: Overtime