Company Description Experts in call center and customer support services, the company helps organizations connect effectively with their customers and drive business growth. It focuses on delivering reliable, high-quality customer interactions across various channels. Team members are supported with training and tools to handle inquiries efficiently and professionally. The work environment values collaboration, continuous improvement, and strong service standards, making it a solid choice for individuals seeking a career in customer support. Role Description The Call Center Specialist is a full-time, on-site role based in 10th of Ramadan, responsible for handling inbound and outbound customer calls and inquiries. Day-to-day tasks include answering questions, resolving issues, documenting interactions in the system, and following up to ensure customer satisfaction. The specialist will adhere to call center scripts and guidelines, escalate complex cases when needed, and meet performance targets such as response time and call quality. The role involves working closely with team members and supervisors to ensure consistent, professional communication and service delivery. Qualifications Strong customer-facing skills, including Customer Support and Customer Service capabilities. Effective Communication skills, with clear verbal and written abilities suitable for contact center environments. Experience or familiarity with Contact Centers, including call handling procedures and performance metrics. Solid Computer Literacy, with the ability to use call center software, CRM tools, and standard office applications. Ability to manage high call volumes, stay calm under pressure, and maintain a professional, respectful demeanor. Attention to detail in documenting calls and following processes accurately. Willingness to work on-site in 10th of Ramadan and follow assigned schedules, including possible shifts. Experience in Customer Support and ensuring Customer Satisfaction Bachelor degree is a must. Transportation provide from pick up point15K Basic Salary + 3K KPI + Bonus