AKA Duty Free is a retail business specializing in duty-free products for international travelers in Hurghada. The company focuses on offering a wide range of high-quality goods, including perfumes, cosmetics, confectionery and tobacco. AKA Duty Free aims to deliver a convenient and enjoyable shopping experience with professional service and well-organized stores. Team members work in a dynamic, customer-focused environment with opportunities to develop retail and leadership skills.
Role Description The Shop Manager – Duty Free Retail is a full-time, on-site role based in Hurghada. The person in this position is responsible for the overall management and daily operations of AKA Duty Free across airport locations and down town, ensuring excellent customer service, strong sales performance, effective inventory control, and compliance with company policies and airport regulations.
Key Responsibilities Manage the day-to-day operations of the AKA Duty Free shops and ensure smooth and efficient store performance. Lead, motivate, train, and supervise sales staff to achieve sales and customer-service targets. Monitor daily sales performance, KPIs, conversion rates, average transaction value, and product performance. Ensure excellent customer service and maintain high standards of professional presentation. Manage stock levels, product replenishment, stock transfers, receiving, storage, and inventory accuracy. Conduct regular stock counts and investigate discrepancies, damages, losses, or shrinkage. Ensure products are correctly priced, displayed, promoted, and merchandised according to company standards. Coordinate promotional campaigns, seasonal offers, product launches, and special sales activities. Monitor competitor activity, customer preferences, and market trends to identify opportunities for growth. Ensure compliance with duty-free regulations, customs requirements, security procedures, and company policies. Maintain accurate cash-handling procedures and ensure proper operation of POS systems and daily cash reconciliation. Prepare and review sales, inventory, staffing, and operational reports for management. Manage staff schedules, leave, and performance evaluations. Handle customer complaints professionally and resolve issues promptly. Maintain high standards of shop cleanliness, visual merchandising, security, and health and safety. Coordinate with airport authorities, suppliers, logistics teams, security, finance, and other departments as required. Support recruitment, onboarding, coaching, and continuous development of retail employees. Identify operational improvements and implement measures to increase efficiency and profitability.
Requirements: 10+ years of experience in duty-free, airport, travel retail or luxury retail, with 3+ years as GM or Operations manager. Deep understanding of duty-free regulations, inventory & warehouse management, POS systems and retail KPIsStrong communication, leadership, problem-solving, and organizational skills. Strong sales, customer-service and merchandising. Proven experience managing and motivating a diverse retail team. Strong English communication skills; additional languages are an advantage.