Job description

About the opportunity

• Direct daily floor operations across receiving, putaway, picking, packing, dispatch, quality, and inventory control as assigned.
• Drive team-level KPIs (e.g., picking accuracy, throughput, dispatch SLAs) and continuously identify opportunities to optimize workflows.
• Ensure proper usage, care, and basic maintenance knowledge of warehouse equipment (MHE, Hools, RF scanners, etc.).
• Monitor damage, defectives, and picking inaccuracies; conduct root-cause investigations to prevent recurring operational losses.
• Lead and manage a shift/team of ~20–30 full-time and outsourced personnel.
• Conduct regular monthly 1-on-1 connects, track attendance, and build clear development plans for team members.
• Participate in the recruitment, onboarding, and training processes for new hires and contingent staff.
• Actively monitor workforce behavior, enforce company policies, and maintain a high standard of workplace discipline.
• Partner closely with Operations Leaders, Demand Planning, Inventory Control, and Finance to maintain smooth operational handoffs.
• Collaborate with agency leaders to ensure contractor attendance, alignment, and performance meet operational demands.
• Coordinate with other shift supervisors to ensure seamless transition between shifts and consistent application of warehouse rules.
• Accountability for stock levels, product availability, and cost containment initiatives within assigned functional areas.
• Serve as a role model for safety regulations, ensure a safe working environment, and enforce safety protocols across all teams.
• Managed and achieved operational KPIs and SLAs, including picking accuracy, inventory variance, damage reduction, fulfillment rate, UPH targets, SLA compliance, attendance and punctuality, team retention, monthly connect completion rate, and zero-accident health and safety compliance.

• You have at least 5-7 years of experience in warehousing & DC.
• solid knowledge of all DC operations, inventory control and basic finance knowledge
• You are someone energized by the unknown and look forward to learning each day on the job.
• Good communication skills, and always like to be hands-on with several tools.
• Additionally, you have robust interpersonal and intercultural skills.
• Language Skills: Very Good English would be highly advantageous.
• Computer Skills: Computer Skills: Very Good in Excel, ERP system.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.