The Senior Testing Specialist is responsible for administering and processing Amidest s SAT testing program effectively as per set policies and procedures. The Senior Testing Specialist will support the SAT, PSAT and the Local Registration Programs, with a particular focus on the SAT administration and all logistics related to training sessions; contacting observers and proctors, tracking documents and forms, and updating databases; completing reporting documentation; consistently ensuring that testing quality and security standards are being met; and actively interacting with all SAT stakeholders in a professional and positive manner.

RESPONSIBILITIES

Tasks and responsibilities for this position include, but are not limited to, the following:

• Conduct orientation sessions for SAT candidates in-house and outreach
• Monitor and manage the daily duties completion of the SAT Testing Specialist
• Prepare logistics for the SAT exams which include:
• Upload the SAT rosters from the Test Centre Supervisor's website
• Handle the vehicle request for the Test Centre Observers (TCOs) on the test day
• Determine the number of observers needed
• Work on the TCOs list
• Prepare the files for TCOs
• Conduct training sessions for TCOs
• Conduct training sessions for new TCOs
• Work on the TCOs evaluation reports
• Score the quizzes of the TCOs
• Respond to email and phone call inquiries
• Maintain a database of TCOs
• Work efficiently on multiple projects (SAT registration, SAT administration , and Local Registration) and meet all project deadlines and within projected timelines
• Cooperate with various departments and their needs related to SAT. (Customer Service, Exchange and Scholarships, Finance, Human Resources, IT, admin and English Language)
• Perform actively in cross-functional projects and teamwork
• Handle work tasks and responsibilities independently and with minimal supervision
• Develop excellent communication standards with TCOs and TCCs
• Interact and engage with customers (TCOs and TCCs) and their needs
• Handle SAT and local registration candidate complaints in a courteous and prompt manner.
• Ensure that all SAT testing materials are always accurately verified upon their receipt before and after the test administration and maintain test security and integrity
• Handle the SAT test center requests before the exam, on the day of the exam, and after the exam and whenever needed
• Respond promptly to SAT inquiries received from Test Center Observers on the day of the exam
• Assist in responding to Test Center Coordinators calls on the day of the exam
• Monitor and Observe SAT testing centers to ensure that they meet the College Board requirements whenever requested
• Maintain updated records of Test Center Observers evaluation reports.
• Monitor the preparation of score reports for SAT exams, within set timeframes and starts the data entry of the SAT DI score reports
• Monitor the prompt and efficient registration of registered client applications to the local registration service.
• In all activities, take all required security precautions according to set rules and regulations to maintain test and score security
• Maintain accurate monthly statistics for registrations and scores
• Answer testing inquiries and provides information about various testing programs to candidates
• Collaborate in fairs to promote testing products
• Provide backup support for Testing Unit staff during peak hours and staff absence
• Monitor SAT testing filling system, ensuring that it is always updated and easily accessible
• Verify the SAT scores for the admission offices
• Work on the projects annual budget
• Work on the projects business plans throughout the year
• Promote the PSAT exam to schools
• Train and supervise the summer interns
• Process local registration for TOEFL IBT, GRE and GMAT exams
• Prepare and stamp printed TOEFL IBT and GRE score reports
• Other assigned duties upon need

Desired Candidate Profile

• Bachelor s degree in Business Administration or another related field
• Excellent English and Arabic oral and written communication skills
• 3-5 years of work experience
• Project Management Skills and ability to meet deadlines
• Strong attention to detail, accurate and excellent organizational skills
• Ability to handle multiple tasks at one time and to work under pressure
• Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook
• Must be willing to work in afternoons/evenings, when requested to work on Weekends based on SAT exam dates.
• Strong problem-solving skills and planning skills
• Ability to work independently and as part of a team
• Ability to handle complaints and difficult situations
• Preferred: Work experience in testing, customer service, or marketing
• Ability to work within a team environment
• Candidate will be required to take the Prometric certification and pass the certification exam to become a certified test center administrator when needed
• TOEIC score of minimum 800 or equivalent