Job Summary:
The General Manager at Mr. Tailor will be responsible for overseeing all departments within the company, ensuring that operations run smoothly and efficiently. The ideal candidate will have a strong background in retail management, fashion industry knowledge, and exceptional leadership skills. This role requires a strategic thinker who can manage and motivate a diverse team to achieve company goals.

Key Responsibilities:

Leadership and Management:

• Provide strategic direction and leadership to all departments, including sales, marketing, finance, HR, and operations.
• Foster a positive and productive work environment, promoting teamwork and collaboration across all departments.

Operational Oversight:

• Monitor and ensure efficient operation of all departments, addressing any issues promptly.
• Develop and implement operational policies and procedures to improve efficiency and service quality.

Sales and Marketing:

• Oversee the development and implementation of sales and marketing strategies to drive growth and profitability.
• Analyze market trends and customer feedback to adjust strategies and improve product offerings.

Financial Management:

• Manage the company’s financial performance, including budgeting, forecasting, and financial reporting.
• Ensure financial goals are met by monitoring expenses and optimizing revenue streams.

Human Resources:

• Oversee HR functions including recruitment, training, performance management, and employee relations.
• Develop and implement policies to ensure a safe and inclusive workplace.

Customer Service:

• Ensure that high standards of customer service are maintained across all customer touchpoints.
• Address customer complaints and feedback effectively to maintain customer satisfaction and loyalty.

Product Management:

• Oversee product development and inventory management to ensure product availability and quality.
• Collaborate with design and production teams to bring new products to market.

Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and company policies.
• Identify and mitigate operational risks to protect the company’s assets and reputation.

Performance Monitoring:

• Track and analyze key performance indicators (KPIs) to measure the success of departmental and company-wide initiatives.
• Prepare regular reports for the CEO and board of directors on operational and financial performance.