Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®

Job Description

2.1 Develops a training strategy for the hotel.

2.2 Plan orientation trainings and deliver these training according to the plans.

2.3 Supervises the development of the Annual Training Plan.

2.4 Conducts follow-up studies of all completed training to evaluate and measure results.

2.5 Modifies programs as needed.

2.6 Develops effective training materials utilizing a variety of media.

2.7 Develops trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.

2.8 Displays leadership in guest hospitality and creates positive atmosphere for guest relations.

2.9 Observes service behaviours of associates and provides feedback to individuals and/or managers.2.10 Monitors enrolment and attendance at training.

2.11 Reviews comment cards and guest satisfaction results to identify areas of improvement.

2.12 Measures transfer of learning from training courses to the operation.

2.13 Develops and monitors spending against the departmental budget.

2.14 Exemplifies the desired Rixos culture.

2.15 A member of Curriculum Advisory Board (CAB).

2.16 Identifies performance gaps and work with managers to develop and implement appropriate training to improve performance.

2.17 Evaluates the trainer’s performance and effectiveness of training programs, and provide recommendations for improvement.

2.18 Researches new technologies and methodologies in workplace learning and presenting this research

2.19 Stays up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.

2.20 Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.

2.21 Manages the delivery of training and development programs.

2.22 Conducts appraisals for the training team.

2.23 Ensures statutory training requirements are met.

2.24 Prepares development plan for subordinates.

2.25 Designs, develops, and produces Managerial training materials and hand-outs.

2.26 Observes employees’ performance improvement.

2.27 Be present during operation to make sure that the quality of service provided is in parallel with the hotel service standards.

2.28 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).2.29 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.

2.30 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.

2.31 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.2.32 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

2.33 Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

 Education: Bachelor Degree in related field

 Experience: 5 years work experience in Training Department

 Foreign Language: Outstanding level of English

 Courses and Training: Prior attendance in courses and seminars in the field.

 Computer Literacy: Excellent computer skills

 Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.