Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental is expanding its presence in Egypt with the upcoming Mandarin Oriental, Luxor and Mandarin Oriental, Aswan — two luxury resort destinations set along the Nile in some of Egypt’s most historically and culturally significant locations. Located in Upper Egypt, Luxor and Aswan are internationally renowned for their ancient temples, archaeological landmarks, and rich cultural heritage, attracting luxury leisure travellers from around the world.

These landmark properties will bring Mandarin Oriental’s legendary service, wellness, and luxury hospitality standards to the Nile region, offering elevated resort experiences rooted in local culture, heritage, and destination storytelling. The resorts are expected to feature luxurious accommodations, destination dining experiences, wellness and spa facilities, leisure offerings, and curated cultural experiences designed to connect guests with the history, beauty, and authenticity of Upper Egypt.

About The Job

We are looking for a forward-thinking and operationally strong Cluster Director of Information Technology to support the development, pre-opening, and ongoing operational technology leadership of both Mandarin Oriental, Luxor and Mandarin Oriental, Aswan.

This role will oversee all aspects of Information Technology operations across the two properties, ensuring robust infrastructure, secure and reliable systems, exceptional guest-facing technology experiences, and alignment with Mandarin Oriental Hotel Group standards and strategic technology initiatives.

The Cluster Director of Information Technology will lead the IT teams across both resorts and will be responsible for driving operational excellence, cybersecurity, innovation, infrastructure reliability, business continuity, and guest technology services while supporting the evolving technology needs of a luxury hospitality environment.

Responsibilities

• Lead IT teams across Mandarin Oriental, Luxor and Mandarin Oriental, Aswan to oversee day-to-day IT operations, including infrastructure, networking, systems administration, cybersecurity, telecommunications, business applications, and technical support services for colleagues and guests.
• Support the technology pre-opening strategy and implementation across both resorts, including infrastructure deployment, systems commissioning, testing, vendor coordination, and operational readiness.
• Ensure all hotel systems, applications, and infrastructure are implemented and maintained in accordance with MOHG technology standards and security policies.
• Manage and develop the IT teams to ensure operational effectiveness, service excellence, and alignment with business objectives and brand standards.
• Drive communications and relationships related to technology both internally and externally while promoting a culture of innovation, service excellence, and continuous improvement.
• Create and continually nurture a strong and unified culture throughout both resorts concerning the adoption, promotion, and support of all technology offerings and digital guest experiences.
• Build strong relationships with the corporate office, ownership, technology partners, and suppliers while remaining current on hospitality technology trends and competitive developments.
• Ensure both properties continue to evolve in line with guest expectations and industry-leading luxury hospitality technology practices.
• Provide periodic updates and strategic recommendations to Hotel Management regarding opportunities where technology can improve operational efficiency, enhance guest experience, mitigate risks, and create new business opportunities.
• Oversee the health and performance of network, server, cloud, Wi-Fi, telephony, IPTV, PMS, POS, guest room technologies, cybersecurity systems, and business-critical infrastructure.
• Ensure all IT policies, procedures, standards, and disaster recovery documentation remain updated and aligned with MOHG and corporate governance requirements.
• Maintain up-to-date knowledge of emerging technologies, cybersecurity threats, malware protection, PCI DSS compliance, data privacy standards, and hospitality technology best practices.
• Oversee troubleshooting, systems backup processes, disaster recovery planning, redundancy testing, and business continuity preparedness.
• Ensure prompt and professional resolution of all IT-related incidents affecting hotel operations, colleagues, and guests.
• Manage relationships with external vendors, contractors, and service providers to ensure service quality, compliance, performance standards, and cost effectiveness.
• Collaborate closely with operational departments including Rooms, F&B, Spa, Finance, Security, Sales & Marketing, and Engineering to support hotel operations and technology initiatives.
• Coordinate and standardize IT policies, methodologies, infrastructure practices, and support processes across both resorts.
• Prepare and manage annual departmental operating budgets, CAPEX plans, technology investment roadmaps, and manpower budgets for both IT teams.
• Support the implementation of sustainability, smart technology, automation, AI-enabled services, and digital transformation initiatives where appropriate.
• Perform any other ad-hoc duties, projects, or operational responsibilities as assigned.
  
  

Desired Skills & Requirements

• Bachelor’s degree or above in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline.
• Minimum 8–10 years of IT experience within large-scale hospitality, luxury hotels, resorts, or multinational environments, with at least 5 years in a leadership role.
• Previous luxury hospitality or resort experience is strongly preferred.
• Pre-opening experience within hotels or resorts is highly advantageous.
• Previous cluster or multi-property IT leadership experience is preferred.
• Strong technical knowledge of hotel systems including PMS, POS, IPTV, telephony, Wi-Fi infrastructure, network security, cloud platforms, and enterprise infrastructure environments.
• Good understanding of cybersecurity governance, malware protection, PCI DSS compliance, disaster recovery, and business continuity planning.
• Preferably holds relevant certifications such as CISSP, CISM, CISA, ITIL, Microsoft, Cisco, VMware, or cloud-related certifications.
• Strong knowledge of infrastructure administration including firewalls, VPN, endpoint protection, server environments, cloud infrastructure, and enterprise networking.
• Excellent leadership, stakeholder management, communication, and team development capabilities.
• Strong project management and vendor management experience.
• High level of professionalism, discretion, and confidentiality.
• Proactive with strong problem-solving skills and a service-oriented mindset.
• Excellent customer service and guest engagement capabilities.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to coach, mentor, and develop team members within a fast-paced luxury hospitality environment.
• Fluency in English is required; Arabic is highly preferred. Additional languages are advantageous.
  
  

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.

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