• Promote and sell Hajj & Umrah programs to prospective customers.

• Respond to customer inquiries through phone, WhatsApp, social media, and other communication channels.

• Explain package details, including hotels, transportation, flights, services, and program inclusions.

• Follow up with leads and convert inquiries into confirmed bookings.

• Achieve monthly and annual sales targets.

• Handle customer objections and negotiate effectively to close sales.

• Collect and review required customer documents for visa processing.

• Explain Hajj & Umrah procedures and relevant visa requirements to customers.

• Follow up on payments, reservations, and customer documentation.

• Maintain accurate customer records and update CRM systems regularly.

• Coordinate with Operations and Religious Tourism teams to ensure smooth service delivery.

• Provide professional support to pilgrims before, during, and after their trips.

• Prepare and maintain accurate sales reports and follow up on pending leads.

• Build strong relationships with existing and potential customers.

• Contribute to the growth and development of the Religious Tourism department.

Requirements

• Giza, October, Elsheikh Zayed nearby residence.

• 2–5 years of Proven experience selling Hajj & Umrah programs in Religious Tourism Sales.

• Previous experience in Religious Tourism Companies, Hajj & Umrah Operators, Travel Agencies, or Tourism Companies is preferred.

• Excellent follow-up and customer relationship management, Strong sales, negotiation, persuasion, and closing deals directly to customers.

• Good knowledge of Hajj & Umrah procedures and visa requirements.

• Ability to handle customer objections professionally.

• Ability to work under pressure and meet sales targets.

• Excellent communication and interpersonal skills.

• Good command of Microsoft Office.

• Experience using CRM systems, reservation/booking systems, and WhatsApp Business is preferred.

Preferred Skills

• Customer-oriented mindset.

• Strong communication and presentation skills.

• Organized and detail-oriented.

• Proactive with excellent follow-up skills.

• Strong ability to convert leads into sales.

• Ability to work independently and as part of a team.

• Knowledge of the Religious Tourism market and customer needs.