Service Coordination:

• Schedule Appointments: Coordinate and schedule service appointments, ensuring optimal technician deployment.

• Follow-Up: Ensure follow-up with customers to confirm service completion and satisfaction.

• Work Orders: Process and manage service requests and work orders, ensuring accuracy and timely execution.

• Technician Support: Assign tasks to technicians, manage their schedules, and provide necessary support for efficient service delivery.

• Inventory Management: Monitor and the inventory of parts and tools, ensuring availability and order supplies as needed.

Administrative Duties:

• Documentation: Maintain accurate records of service requests, repairs, and customer interactions.

• Reporting: Prepare regular reports on service performance, customer feedback, and inventory levels for management review.

• Compliance: Ensure all activities comply with company policies, safety regulations, and industry standards.

Requirements

• Bachelor's degree.

• 3 - 5 years of experience in administrative roles, preferably in the home appliances or service industry.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite.