Job description

What you’ll do:

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This role is for an experienced Collection Analyst within the EMEA Credit Management team. The primary purpose of the position is to provide expert credit management support for the customer portfolio, ensuring cash flow targets are consistently achieved and exceeded. The role focuses on improving cash flow, collaborating with business partners to enhance processes, communicating policy, and providing credit and commercial support to Sales, Operations, and customers.

The position requires proven experience in a credit function, process improvement capabilities, business and commercial acumen, and a strong change management mindset.

In addition, the role provides expert support to customers regarding reconciliations and investigations of unresolved customer claims that impact, or may impact, aged debt or bad debt on trade accounts. The successful candidate will liaise with key stakeholders and customers to manage complex investigations, provide effective communication, and recommend root-cause mitigation actions.

Main Responsibilities

• Drive cash collection performance across the Middle East region for the Electrical Division.
• Manage an assigned customer portfolio to achieve collection, cash flow, and aged debt targets.
• Lead the resolution of complex and long-term disputes across the EMEA portfolio.
• Execute proactive collection activities using SAP, GetPaid, and Oracle systems.
• Partner with customers, Sales, and Operations teams to improve the Order-to-Cash (OTC) process.
• Build and maintain strong relationships with key customers and internal stakeholders.
• Support commercial agreements, payment terms, and key credit-related decisions.
• Manage credit procedures, stop shipment decisions, write-offs, reserves, and escalation processes.
• Ensure data accuracy, receivables integrity, and compliance with credit management processes.
• Provide cash forecasts, risk assessments, and collection recommendations to management.
• Drive continuous improvement initiatives, process standardization, and system enhancements across the OTC cycle.
• Maintain accurate customer master data and collaborate with regional Credit, Collections, and Risk teams.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in credit risk, collections, or a similar relevant role.

Skills & Experience

• Proven technical expertise and knowledge of multiple ERP and financial systems; experience with Oracle and SAP is preferred.
• Fluent spoken and written English is essential.
• Experience within a high-performing credit function, working closely with Operations and Commercial teams in a multinational manufacturing environment.
• Demonstrated ability to drive results and foster a culture of continuous improvement across multiple business units.
• Strong customer relationship management skills, both internally and externally.
• Ability to collaborate effectively with diverse teams and stakeholders, negotiate, influence, and operate successfully in an international organization.

What We Offer:

Competitive compensation and benefits package
Challenging projects in dynamic collaborative team
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
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