Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a skilled HR Operations & Resourcing Specialist to support end-to-end HR operations and resourcing activities for non-mass hiring recruitment. The role combines recruitment administration, personnel operations, HR systems management, reporting, onboarding and offboarding support, and continuous process improvement. The successful candidate will work closely with stakeholders to ensure high-quality service delivery, compliance with service level agreements, accurate HR documentation management, and a seamless employee experience throughout the employment lifecycle.

Resourcing Operations

Manage day-to-day resourcing operations activities and ensure operational processes are followed effectively.
Create and manage vacancies through the relevant recruitment approval process.
Post vacancies on SuccessFactors and Eightfold platforms.
Archive candidate CVs and maintain recruitment records.
Coordinate and schedule candidate interviews.
Communicate hiring documentation requirements to candidates and support the recruitment administration process.

Personnel Operations

Support the daily operations of HR functions and administration activities.
Ensure documentation is available and maintained for HR systems, processes, and procedures.
Deliver services within agreed service level agreements and operational standards.
Participate in HR projects and initiatives related to HR systems and process enhancement.
Review and update processes and procedures where required, ensuring stakeholders are informed of changes.
Identify opportunities to improve and streamline existing processes.
Issue and authorise HR-related documents, including HR letters, payroll letters, embassy letters, and government-related paperwork.
Manage personal document withdrawal and return processes.
Maintain employee document archiving for all permanent employees.
Support onboarding and offboarding activities across the employee lifecycle.
Coordinate contract signing activities for new joiners and contractor-to-employee conversion processes.
Process contract renewals accurately and efficiently.
Handle confidential employee information with discretion and professionalism.
Coordinate onboarding documentation and schedules to support an effective new-joiner experience.
Manage all required documentation and administration for employee exit processes.
Communicate employee joining and leaving activities with relevant stakeholders and cross-functional teams.
Resolve operational escalations promptly and identify root causes to prevent recurrence.

Service Delivery & Quality

Maintain high standards of operational accuracy and quality.
Monitor service delivery performance against agreed SLAs.
Prioritise workload effectively while demonstrating a strong understanding of business requirements and customer needs.
Resolve and close requests in accordance with established service delivery processes and timelines.

Experience & Education

Bachelor’s degree.
3–5 years of HR experience, preferably within HR Operations, Personnel Administration, Shared Services, or Recruitment Operations environments.

Knowledge & Skills

Strong stakeholder management skills.
Effective communication skills with the ability to engage across all organisational levels.
Experience working with HR systems and HR administration processes.
Strong analytical and reporting capabilities.
Good knowledge of MIS reporting and customer service practices.
Advanced Microsoft Office skills, particularly Excel and PowerPoint.
Knowledge of SuccessFactors HR modules and EVO HR systems.
Strong organisational skills with excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to handle sensitive and confidential information with discretion.
Proactive approach to problem-solving and continuous improvement.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to gain broad exposure across both HR Operations and Recruitment Operations.
Involvement in employee lifecycle management from hiring through to offboarding.
Participation in HR transformation projects and process improvement initiatives.
Collaboration with a wide range of stakeholders across HR and business functions.
Opportunity to develop expertise in HR systems, service delivery, reporting, and workforce administration within a global organisation.

End-to-end HR operations and employee lifecycle management.
Recruitment operations and candidate management processes.
HR systems administration, including SuccessFactors and related HR platforms.
Advanced HR reporting, analytics, and management information practices.
Continuous improvement, process optimisation, and service excellence techniques.
Stakeholder engagement and cross-functional collaboration skills.
Escalation management and operational problem-solving capabilities.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

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