For a very well known Multinational Company based in Sheikh Zayed, A Customer Service Specialist is urgently needed (6 months)
Job Responsibilities:
Act as the main Supply Chain contact, managing all customer communications, new product launches, and operational compliance to ensure excellent service and trust-based relationships. Collaborate with internal teams to deliver clear, consistent updates and confirm successful processing of orders while addressing any shortages or requests. Ensure customer orders are delivered on time and in full by coordinating with order creation, SMS, and logistics teams. Track service performance (DR & CCFOT), resolve master data issues and customer complaints, and drive continuous improvement initiatives. Maintain customer fact books and implement supply chain enhancements such as new delivery points and lead-time reduction. Manage S&OE cycle and Q0 operations, ensuring monthly sales plans align with supply and sales targets. Analyze performance issues and develop root cause analyses with corrective action plans.
Job Requirements:Bachelor’s degree in Engineering is a must Fluency in English Young, motivated, and eager to work in a fast-paced environment Curious and analytical mindset Strong Microsoft Office skills is a must Programming and data analytics skills are a plus SAP experience is a plus