About the Role We re on the lookout for a Collections Specialist to join our growing Risk & Collections team in Egypt. If you re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.

Key Responsibilities

Account Management

• Manage delinquent accounts based on segmentation and performance data.
• Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.
• Maintain strong governance and control frameworks to minimize risk.

Customer Dispute Resolution

• Track and resolve customer disputes related to payments or services.
• Collaborate with internal teams for timely, fair, and customer-centric solutions.

Customer Communication

• Ensure effective and professional communication to maximize recoveries while preserving the customer experience.
• Handle customer interactions across various digital channels.

Desired Candidate Profile

• 2-3 years of collections or recovery experience, preferably in digital banking or fintech.
• Strong knowledge of UAE regulations and debt collection best practices.
• Experience with collection agencies, digital tools, and performance reporting.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to balance empathy with commercial impact in customer conversations.