Job Description

Roles & Responsibilities

Overview You will be responsible for coordinating daily transportation operations with third-party carriers and warehouses, ensuring efficient order execution, service performance, cost control, and seamless collaboration across supply chain stakeholders. The role supports transportation planning, carrier management, operational issue resolution, and logistics vendor administration to ensure reliable and cost-effective delivery operations. Responsibilities Transportation Operations Manage daily operations with third-party transport providers and warehouses. Receive transportation orders from Planning teams and communicate them to carriers through the relevant systems. Monitor order execution and ensure timely shipment notifications. Coordinate daily with carriers to resolve operational issues and ensure service continuity. Provide transportation forecasts and shipment schedules. Manage warehouse slot bookings and transportation capacity requirements. Monitor inbound transportation KPIs (OTD, Carrier Acceptance, Cost, etc.). Handle delivery issues, refusals, and escalations with carriers and warehouses. Carrier Management & Planning Support Maintain transportation costs and manage carrier claims. Support transportation planning and customer service teams with operational issue resolution. Coordinate returns, delivery refusals, and other transportation exceptions. Communicate transportation cost impacts and required adjustments. Monitor carrier performance and support continuous improvement initiatives. Qualifications Proficiency in English and French (written and spoken C1) Working knowledge of gTMS Demonstrated stakeholder management experience with both internal and external transporters & warehouses working within logistics operational environment Prior working knowledge of stock planning and inventory management required Working Knowledge of MRP required (pref. SAP) Working Knowledge of Power Apps/BI or similar reporting dashboard software preferable Excel & Office package advanced knowledge mandatory Demonstrated coordination of disparate groups to drive problem resolution