Job Description

Roles & Responsibilities

Lead and oversee all Rooms Division operations, including Front Office, Guest Experience, Housekeeping, Reservations, and related departments. Ensure seamless guest arrival, stay, and departure experiences while maintaining the highest levels of service excellence. Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement. Develop and implement departmental strategies, operating procedures, and service standards aligned with brand expectations. Monitor occupancy, room inventory, and revenue opportunities in partnership with the commercial and revenue teams. Manage departmental budgets, labour costs, productivity, and operational expenses. Lead, mentor, and develop the Rooms Division team, fostering a culture of accountability, collaboration, and continuous improvement. Deliver ongoing training, coaching, and development programmes to enhance service delivery and operational excellence. Drive employee engagement and motivation initiatives that support retention, performance, and a positive team culture. Conduct regular quality assurance inspections to ensure rooms, public areas, and guest facilities consistently meet luxury hospitality standards. Collaborate closely with Engineering, Food & Beverage, Wellness, and Experiences teams to ensure a seamless guest journey. Ensure compliance with health, safety, security, and company policies. Support sustainability initiatives and responsible tourism practices in line with Our Habitas values. Act as a senior leader and ambassador of the brand, promoting a positive and collaborative workplace culture. Maintain exceptional operational and service standards across all guest-facing areas within a remote luxury destination environment.

Desired Candidate Profile

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 5 7 years' experience in a Rooms Division leadership role within a luxury resort, lifestyle hotel, or boutique hospitality environment.
• Strong resort experience is essential, with a preference for candidates who have worked in remote destinations, island resorts, desert resorts, safari lodges, or other experience-led hospitality environments.
• Demonstrated success in leading, developing, and motivating multicultural teams.
• Proven ability to deliver impactful training, coaching, and succession planning initiatives.
• Strong understanding of luxury service standards and personalised guest experiences.
• Ability to maintain consistently high operational and guest service standards while balancing commercial objectives.
• Strong communication, organisational, and stakeholder management skills.
• Fluent in English; additional languages are an advantage.