Job Description

Roles & Responsibilities

We're looking for a detail-oriented and collaborative Quality & Hygiene Officer to join our team in Sharm El-Sheikh, Egypt. In this pivotal role, you will be responsible for ensuring the highest standards of food safety, hygiene, and quality management across all operational areas. You will work closely with kitchen and stewarding departments to maintain compliance with international food safety standards while fostering a culture of continuous improvement and accountability. Your analytical mindset, combined with your commitment to excellence, will be instrumental in protecting our guests' health and maintaining our organization's reputation.

Develop, implement, and monitor comprehensive Food Safety Management Systems in accordance with international standards and local Egyptian regulations

Conduct routine inspections and audits of all food preparation areas, storage facilities, receiving areas, transportation, and buffet stations to ensure compliance with hygiene protocols

Lead periodic control, monitoring, and validation processes according to established procedures and quality plans

Collect and analyze samples from food, drinking water, surfaces, personnel hands, and raw materials for microbiological and laboratory testing; interpret results and provide recommendations

Perform routine hand hygiene and surface contamination checks using practical swab testing methods

Organize and deliver targeted training programs to kitchen and stewarding staff on food safety protocols, personal hygiene standards, and proper sanitation procedures

Maintain detailed documentation and quality records related to the Food Safety System; ensure all records are organized and readily available for audits

Investigate and report on nonconforming products and food safety incidents; lead corrective actions and monitor their effectiveness

Manage emergency situations, product recalls, and crisis protocols according to established procedures; document and report all outcomes

Coordinate with external auditors during food safety audits conducted by tour operators or regulatory bodies; ensure facility compliance and readiness

Address guest complaints related to food safety with professionalism and empathy; communicate findings transparently to management

Collaborate with facility medical staff to monitor and investigate any guest illnesses potentially related to food service

Ensure alignment between Tour Operations Federation standards and the organization's Food Safety Management System

Support the Quality Manager in preparing reports, statistical data, and performance metrics related to food safety initiatives

Stay current with food safety trends, occupational publications, and regulatory changes; pursue continuous professional development through seminars and training

Promote environmental sustainability by implementing waste reduction, proper chemical handling, energy conservation, and pollution prevention measures

Serve as a liaison between department managers and the Quality Manager to facilitate effective communication and system improvements

Perform additional duties as assigned by management to support organizational goals

Desired Candidate Profile

Education & Certifications:

Bachelor's degree in Veterinary Science, Food Science, Microbiology, or a related field

Formal training or certification in Food Safety Management Systems (HACCP, ISO 22000, or equivalent)

Knowledge of food safety legislation and hygiene regulations applicable in Egypt and internationally

Minimum 2 years of professional experience in quality assurance, food safety, or hygiene management

Proven experience working within Food Safety Management Systems in a hospitality, food service, or similar environment

Experience conducting microbiological testing and interpreting laboratory results

Demonstrated experience with internal and external audit processes

• Exceptional analytical and problem-solving abilities, particularly in complex or high-pressure situations
• Strong communication skills with the ability to explain technical concepts clearly to diverse audiences
• Excellent organizational and documentation skills with meticulous attention to detail
• Leadership capabilities and ability to mentor and train staff effectively
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Ability to establish open communication channels and collaborate effectively across departments
• Strong interpersonal skills and empathetic approach to staff engagement
• Decisive decision-making abilities combined with transparency in reporting
• Ability to work independently and manage multiple priorities efficiently

Fluent English proficiency (written and verbal) to communicate effectively with guests, staff, and international auditors

• Knowledge of local Egyptian food safety regulations and compliance requirements
• Familiarity with hospitality industry standards and guest-focused service principles
• Ability to work flexible hours, including weekends and holidays as required
• Physical capability to conduct inspections and sampling across various facility areas