Job Description

Roles & Responsibilities

Summary
-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner
About the Role
Key Responsibilities:
• Drive sales growth by identifying and prioritizing high-potential HCPs and stakeholders using data-driven insights.
• Deliver impactful, customer-centric experiences through value-based, personalized engagements across channels.
• Build and sustain strong relationships with HCPs, opinion leaders, and key influencers to enhance the patient journey.
• Generate and leverage customer insights to refine territory plans, improve engagement strategies, and inform internal stakeholders.
• Collaborate compliantly with cross-functional teams to address customer and patient needs and deliver value-driven solutions.
• Act as a trusted partner, maintaining high standards of integrity, transparency, and ethical conduct.
• Ensure adherence to Novartis Code of Ethics, including timely reporting of adverse events/complaints and compliant sample distribution.
• Representatives with therapy Area oncology/hematology or immunology preferred
Essential Requirements:
• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.
Desirable Requirements:
Work Experience:
• Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.
Skills:
• Key Account Management
• Commercial Excellence
• Communication Skills
• Compliance
• Conflict Management
• Cross-Functional Coordination
• Customer Insights
• Professional Ethics
• Health Care Industry
• Influencing Skills
• Negotiation Skills
• Selling Skills
• Technical Skills
Languages:
• English