IT Infrastructure Management: 
• Oversee the management, configuration, and maintenance of the organization’s IT infrastructure, including servers, networks, and systems. 
• Ensure high availability, performance, and security of all IT services and infrastructure. 
• Manage and optimize cloud-based services and on-premises systems to meet business needs. 
Technical Support and Troubleshooting: 
• Provide advanced technical support and troubleshooting for complex hardware, software, and network issues. 
• Respond to escalated support requests and resolve issues promptly to minimize downtime. 
• Ensure that all issues are addressed effectively. 
System Security and Data Protection: 
• Ensure the implementation and enforcement of IT security protocols to safeguard against cyber threats and data breaches. 
• Regularly assess and upgrade the organization’s IT security infrastructure, including firewalls, antivirus software, and encryption protocols. 
• Conduct regular audits to ensure compliance with security standards and policies. 
Project Management and Implementation: 
• Lead IT-related projects from planning to execution, including hardware and software upgrades, network expansions, and system migrations.
• Collaborate with other departments to understand their technical needs and implement tailored IT solutions. 
• Monitor project timelines, budgets, and deliverables to ensure successful project completion.
 Documentation and Reporting: 
• Create and maintain detailed documentation of IT systems, configurations, and procedures 
• Generate regular reports on system performance, security incidents, and IT support activities
• Provide management with actionable insights and recommendations based on IT metrics and performance data
Vendor and Stakeholder Management: 
• Manage relationships with external IT vendors and service providers
• Negotiate contracts, track service-level agreements (SLAs), and ensure the organization receives 
optimal value for IT services and products

Job Requirements
Bachelor's Degree in Computer Science or any related field.
Minimum of five years of experience in PC, server, and network support.
Experience in designing, implementing, and supporting enterprise IT applications.
Proven ability to analyze information systems and enhance their effectiveness.
Knowledge of infrastructure methodologies and techniques for system application and data movement to multi-cloud environments.
Experience in developing process flow diagrams and systems documentation.
Excellent problem-solving and communication skills.
Working knowledge of relevant operating systems, software and programming.
Efficient troubleshooting abilities.