Job Summary We are looking for a highly analytical and collaborative WFM Analyst to join our Workforce Management team. This role combines deep expertise in scheduling algorithms (e.g.,using FICO Mosel) with strong operational research capabilities to drive data-drivendecision-making and workforce optimization. The ideal candidate will be proficient in SQL,Excel, and Python (or similar languages), and have experience coordinatingcross-functional projects. Key Responsibilities:● Design, implement, and optimize scheduling algorithms using languages like FICOMosel to meet service level and efficiency goals.● Apply operational research techniques such as linear programming, integerprogramming, simulation, and queuing theory to solve complex workforce andoperational challenges.● Develop and maintain automated scheduling models and decision-support tools.● Analyze large datasets using SQL and Excel to monitor and improve generated outputand processes.● Collaborate with stakeholders to coordinate and lead projects related to workforceoptimization and operational efficiency.● Translate business problems into mathematical models and present actionable insightsinto leadership.● Continuously improve scheduling processes through innovation and automation. Required Skills & Qualifications:● Proven experience with scheduling/optimization algorithms (e.g., Mosel or similar tools),either in a professional environment or applied during academic studies● Strong foundation in Operations Research methodologies (linear programming, integerprogramming, simulation, queuing theory)● Advanced SQL and Excel for data analysis● Programming in Python, R, or similar● Ability to translate business problems into mathematical models● Strong analytical and problem-solving skills● Good communication and teamwork● Ability to work independently and manage multiple priorities Preferred Qualifications:● Experience in project coordination and cross-functional collaboration● Experience in contact center / customer service environments● Familiarity with WFM tools (Verint, NICE, Genesys)● Experience with simulation tools (Any Logic, Simul8) or optimization solvers (CPLEX,Gurobi)● Knowledge of forecasting and real-time adherence tools● Degree in Applied Mathematics / Operations Research Education and Specific Training:• Bachelor’s degree in Computer Science, Engineering (Electrical, Electronics,Communications), Statistics, Mathematics, Physics, Geophysics, or a related field froman accredited Faculty of Science, Engineering, or Political Science