Audio Technology is looking for an experienced Technical Support Manager to lead our after-sales team and drive customer satisfaction through exceptional service delivery.

Key Responsibilities:

-       Develop and implement new strategies to expand the after-sales area and align with company objectives.

-       Coordinate between Technical Support and the Service Center to resolve conflicts and improve efficiency.

-       Secure maintenance contracts to boost business volume and departmental revenue.

-       Take ownership of customer issues when necessary, ensuring full resolution.

-       Follow escalation procedures for unresolved issues and ensure timely resolution.

-       Develop team skills to solve technical issues more effectively and efficiently.

-       Conduct on-site visits with engineers to resolve complex customer issues.

-       Monitor spare parts usage and coordinate orders to maintain inventory levels.

-       Manage defective items' returns to suppliers, ensuring proper packaging and documentation.

-       Collaborate with the Sales team to organize client demos as needed.

Skills

-       Bachelor's degree in a related field (engineering or similar).

-       Over 10 years of experience in a managerial position.

-       Previous experience in a light current services and system integrator companies 

-       Customer service and negotiation skills.

-       Strong organization skills.

-       Dynamic and initiative person.

-       High level of facilitation skills including interactive/ communication skills

-       Fluent knowledge of Arabic & English languages (written and spoken).

-       Ability to Work under pressure.