Ship To Box - مصر - الجيزة

الخبرة: ٣ الى ١٠ سنوات

الراتب: Confidential

توظيف: دوام كامل

التعليم: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
Manage customer accounts, ensuring accurate information and timely updates regarding shipments and orders.
Coordinate with internal teams and shipping partners to facilitate smooth package forwarding and delivery processes.
Handle escalated customer concerns with empathy, providing effective solutions to ensure satisfaction.
Educate customers on Ship To Box services, policies, and procedures to enhance their experience.
Track and monitor shipments, proactively communicating status updates and resolving delivery challenges.
Document all customer interactions and feedback in the CRM system for continuous improvement.
Identify opportunities to upsell or cross-sell additional services based on customer needs.
Collaborate with the operations team to streamline workflows and improve service efficiency.
Participate in ongoing training to stay current with industry best practices and company offerings.

تاريخ النشر: اليوم

الناشر:

تاريخ النشر: اليوم

الناشر: