1. Receive and log support requests via phone, email, or ticketing system.
2. Diagnose and troubleshoot hardware and software issues, including Windows, printers, email, and applications.
3. Provide basic network and internet support and identify common connectivity issues.
4. Install and configure computers and software for new and existing users.
5. Guide and educate users on proper use of systems and applications.
6. Escalate complex issues to Level 2 support or specialized teams.
7. Follow up on open tickets to ensure timely resolution and user satisfaction.
8. Document issues and solutions to improve support quality and knowledge base.