Key Roles and Responsibilities:

• Manage the full cycle of financial reconciliations between internal systems and external entities such as banks, payment processors, and telecom operators.
• Analyze financial discrepancies and handle unmatched transactions, chargebacks, and settlement delays to ensure financial accuracy.
• Prepare and analyze daily, weekly, and monthly reconciliation and settlement reports for both internal and external stakeholders.
• Collaborate with cross-functional teams (Finance, Tech, Product) to enhance automation, accuracy, and efficiency in reconciliation processes.
• Monitor revenue streams to ensure completeness, accuracy, and timely recognition within digital financial services.
• Identify and analyze revenue leakages and operational risks, and implement corrective actions and preventive controls.
• Develop dashboards and reporting tools to monitor revenue and support management assurance.
• Support internal and external audit processes by preparing reconciliations, risk assessments, and control documentation.

Additional Operational Tasks:

• Handle disputed transactions efficiently and professionally.
• Manage banking transactions related to retail payment channels.
• Address critical cases and escalations in coordination with billers, colleagues, and relevant departments.
• Follow up on fund transfers and receipts in coordination with the Finance team when needed.
• Receive transaction-related complaints from internal and external parties and escalate them to the appropriate department to resolve the end-customer issue.
• Establish effective communication channels with various departments to ensure professional and timely resolution of biller issues and requests.
• Guide and support other teams in resolving identified issues smoothly and professionally.