- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations .
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
bachelor's Degree .2+ years of work experience in a similar position.Proficient knowledge of customer service, and standard office practices and procedures.Proficient computer skills.Proficient standard office equipment skills.Outstanding communication skills.Available to work shifts.