The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.
Primary Responsibilities
- To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
- Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
- To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
- To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
- To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
- To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
- To provide support for the team on daily subtasks & projects as to identify your next area of growth
Structured thinking & organizational skillsBe responsible & efficientSelf-motivated with demonstrated flexibility & adaptability in intense situationsStrong oral, written & verbal communication skills in EnglishCommercial awarenessEarly graduate with a Business backgroundBasic knowledge of relevant IT system